9 out of 10 people will cheer up if you are smiling while talking to them on the phone.
You’ve heard that a smile is good medicine, but have you ever really taken it to heart? Thinking positively during the day actually cheers you up and greatly affects the people around you. Next time you’re stuck in a rut, read a comic or an inspiring quote to turn that frown into sunshine. It will make your day and greatly improve the response to your customer service!